While Error 692 indicates there is a problem with the device, this is typically not the case. A spelling error in the Modem Initialization String or simply not having the device connected is usally the cause of this error. When using the Manufacturers connection software, verify that the software detects the phone correctly.

Basic Troubleshooting - Always complete these steps prior to doing any advanced troubleshooting

1. Pull the battery out of the phone while it is disconnected from the computer and charger
2. Restart the computer
3. Verify the phone is securely connected to the computer using the correct USB Cable and NOT connected using a USB Hub or splitter
4. Verify the connection and settings are correct by following the Connection Setup again to check the settings
5. Test the connection again
6. If it fails, unplug the device and try a different USB port on the computer

Advanced Troubleshooting

Test Communication:

1. On the computer go to Start > Control Panel > Phone and Modem Options
2. Select the Modems tab
3. Click on the Phone in the Modem List then click Properties
4. Click the Diagnostics tab
5. Click Query Modem to test communication between the computer and the phone
6. If the Query returns commands, click the Advanced tab
7. Verify the Extra Initialization String is written exactly as #ModemInitialization
8. If the Query returns an Error Message continue with further troubleshooting steps.

Uninstall the USB Root Hubs:

1. On the computer go to Start > Control Panel > Device Manager
   Windows XP - Start > Control Panel > System > Hardware tab > Device Manager
2. At the bottom of the list of devices, click the plus next to Universal Serial Bus Controllers
3. Unplug any USB Devices. If using is Desktop Computer with a USB Mouse, this may be very difficult as uninstalling the USB Root Hubs will disable any USB Devices.
4. For each USB Root Hub displayed, right click it and select Uninstall
   Note Only uninstall the USB Root Hubs. Uninstalling anything else could cause more problems.
5. Do not Restart until all the USB Root Hubs are uninstalled
6. Once they are all Uninstalled, restart the computer
7. Once the computer is rebooted follow the Test Communication directions above to verify the phone and computer can communicate
8. If successful attempt to connect to the internet again

Master Reset the device:

• Perform a Backup of the data on the phone.
• Visit the Tmoatt homepage and click the Manufacturer and Phone for specific directions on performing a Master Reset on the phone.

Test on a different computer:

• Test the phone on a different computer to verify whether the phone is defective or the computer.
• If the phone works on a different computer, your computer may need to be serviced by a computer specialist.
• If the phone does not work on a different computer, the USB cord may be defective or the USB port on the device.