Error 732 when connecting using a Phone as a Modem

Error 732 - Your computer and the remote computer could not agree on PPP control protocols.

Basic Troubleshooting - Always complete these steps prior to Advanced Troubleshooting

1. Pull the battery out of the phone while it is disconnected from the computer and charger
2. Restart the computer
3. Verify the Phone is capable of browsing the internet on the phone
   Note If the phone is unable to browse itself, contact your wireless provider.
4. Verify the connection and settings are correct by following the Connection Setup again to check the settings
5. Test the connection again

Advanced Troubleshooting

Modify PPP Settings:

1. On the computer go to
   
   • Windows XP - Start > Control Panel > Network Connections
   • Windows Vista - Start > Control Panel > Network and Sharing Center > Manage Network Connections
   • Windows 7 - Start > Control Panel > Network and Sharing Center > Change Adapter Settings
     
2. Right click the Dial-up Connection then select Options
3. Windows XP
   1. Click the Networking tab
   2. Click the Settings button at the top
4. Windows Vista / 7
   1. Click the Options tab
   2. Click the PPP Settings button
5. Uncheck all three check-boxes
   • Enable LCP Extensions
   • Enable Software compression
   • Negotiate Multi-link for Single-link connections
6. Click OK
7. Click OK again
8. Test the connection if a change is made.

Delete and re-create the Dial-up Connection:

1. On the computer go to
   
   • Windows XP - Start > Control Panel > Network Connections
   • Windows Vista - Start > Control Panel > Network and Sharing Center > Manage Network Connections
   • Windows 7 - Start > Control Panel > Network and Sharing Center > Change Adapter Settings
     
2. Right click the Dial-up Connection then select Delete
3. Follow the original Connection Setup directions to recreate the Dial-up connection

Test on a different computer:

• Test the phone on a different computer to verify whether the phone is the issue or the computer.
• If the phone works on a different computer, your computer may need to be serviced by a computer specialist.
• If the phone does not work on another computer and gives the same error, a master reset may be neccessary.